1/1/2014
- No Direct International Shipping (Except Canada)- Must Provide a Forwarder - Bank Wire or Cashier's Check is Required.
- No Direct Delivery to Alaska or Hawaii - Must Provide a Forwarder - Bank Wire or Cashier's Check is Required.
- No P.O. Box Delivery. Must provide Actual Address.
- No APO/FPO Delivery
- Items Will be Shipped by UPS Ground or an LTL carrier (for large items) from 1-5 Business days of receiving full payment
- Tracking Number will be provided when item is shipped.
- Freight Shipments Must Provide a Phone Number to Arrange Convenient Delivery Time.
SHIPPING TIMELINE - We value our customers at TheInteriorGallery.com and our commitment to deliver quality products to you is our priority. In order to provide our customers with the best value and fastest shipping results, we stock most of our items. Upon receipt of your payment, we will re-inspect your item, repackage it if needed to guarantee safe shipping, and ship it with in 1 to 3 business days (Rush Season and large order may take longer). If we do not have the item available in stock then please allow 8-12 weeks for delivery. Some special order items might take longer.
RETURN POLICY -MONEY BACK GUARANTEE- If within 30 days of receiving your product you are not completely satisfied, email us or call us and we will issue a Return Merchandise Authorization (RMA) number. You can then return the product to us in the same condition we shipped it and we will promptly refund your full purchase price less initial and return shipping cost. Shipping and special order merchandise are non-refundable. A 5% Restocking Fee applies to all returns.
All merchandise must be returned in good condition, prepaid, and fully insured. The item must be returned via freight truck on a pallet as it was shipped to you. The item(s) must be in the same new, sellable condition and cannot be installed. The buyer is responsible for the return charges as well as arranging and scheduling the pickup with the freight carrier to return the product. Please note we do not accept COD shipments. COD shipments will be refused at the dock and returned to sender at their expense.
SHIPPING AND FREIGHT SHIPMENT - Please note that freight carrier will only do curb side delivery and will not bring the merchandise into your home or perform setup. Advanced delivery notice and lift gate services require additional fees and must be arranged prior to shipping your product. All products are shipped F.O.B. our warehouses and are shipped on the behalf of the customer. Once the product leaves our warehouse, it is purely the responsibility of the buyer.
DAMAGED SHIPMENT -
After Receiving Your Order
The Interior Gallery ships all products in the most robust possible packaging, and selects the most appropriate shipping carrier based on the items ordered. However, sometimes breakage may occur due to carrier mishandling while in transit to you. Should this happen, we will require at least two clear pictures of any damages to be either mailed or e-mailed to our customer service team ([email protected]) as evidence for any claim we may make against the freight carrier, and as a requirement to receive credit or replacement merchandise. This claim must be filed within 2 calendar days of receipt of the merchandise. The Interior Gallery reserves the right to replace damaged merchandise within 30 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued. If no replacement is available, the damaged item(s) will be refunded in full.
DAMAGED SHIPMENT For Items Shipped Via Freight Truck:
Upon delivery, please be sure and inspect all packages carefully before the driver leaves and prior to signing any delivery paperwork. The paperwork from the driver states the merchandise was received in good condition.
If you feel there might be damages of any kind, please note that on the driver's paperwork at the time of delivery and if possible refuse the shipment. Although every shipment is insured 100%, the delivery company will ONLY honor the claim if the damages are notated on the delivery receipt. Signing the delivery receipt without notating any damages waves your right to any claim or compensation from us or the delivery company.
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the delivery receipt. Failure to adequately describe the visible loss or damage will result in the carrier refusing to honor the freight claim therefore waiving your right for any compensation by the freight company and The Interior Gallery.
DAMAGED SHIPMENT For Items shipped via ground services like UPS, DHL, FedEX, USPS:
You have 2 days to report damages to us or the shipping company. If you receive damaged merchandise, please call us or email us so we may file a claim and proceed with the replacement procedure.
You must keep all packaging materials since the shipping company requires it for its damage report. You must provide at least 2 clear images of the damaged areas as a proof of damage.
