SHIPPING AND FREIGHT SHIPMENT - Please note that freight carrier will only do curb side delivery and will not bring the merchandise into your home or perform setup. Advanced delivery notice and lift gate services require additional fees and must be arranged prior to shipping your product. All products are shipped F.O.B. our warehouses and are shipped on the behalf of the customer.  Once the product leaves our warehouse, it is purely the responsibility of the buyer. 

DAMAGED SHIPMENT -

After Receiving Your Order

The Interior Gallery ships all products in the most robust possible packaging, and selects the most appropriate shipping carrier based on the items ordered. However, sometimes breakage may occur due to carrier mishandling while in transit to you. Should this happen, we will require at least two clear pictures of any damages to be either mailed or e-mailed to our customer service team ([email protected]) as evidence for any claim we may make against the freight carrier, and as a requirement to receive credit or replacement merchandise. This claim must be filed within 2 calendar days of receipt of the merchandise. The Interior Gallery reserves the right to replace damaged merchandise within 30 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued. If no replacement is available, the damaged item(s) will be refunded in full.

DAMAGED SHIPMENT For Items Shipped Via Freight Truck:

Upon delivery, please be sure and inspect all packages carefully before the driver leaves and prior to signing any delivery paperwork. The paperwork from the driver states the merchandise was received in good condition.
If you feel there might be damages of any kind, please note that on the driver's paperwork at the time of delivery and if possible refuse the shipment. Although every shipment is insured 100%, the delivery company will ONLY honor the claim if the damages are notated on the delivery receipt.  Signing the delivery receipt without notating any damages waves your right to any claim or compensation from us or the delivery company.
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the delivery receipt. Failure to adequately describe the visible loss or damage will result in the carrier refusing to honor the freight claim therefore waiving your right for any compensation by the freight company and The Interior Gallery.

DAMAGED SHIPMENT For Items shipped via ground services like UPS, DHL, FedEX, USPS:

You have 2 days to report damages to us or the shipping company.  If you receive damaged merchandise, please call us or email us so we may file a claim and proceed with the replacement procedure.  

 

You must keep all packaging materials since the shipping company requires it for its damage report.  You must provide at least 2 clear images of the damaged areas as a proof of damage.